Privacy Policy

1. Who we are

WinMyCV is operated by Luminavid. This policy explains how we handle personal data when you use our website and order our CV writing service. For privacy questions, contact admin@luminavid.com.

2. Information we collect

• Identity and contact: name, email address, phone number (including WhatsApp where you provide it).
• Order details: education, university, target role, and other information you submit with your order.
• Payment data: payments are processed by PayHere. We do not store your full card details on our servers.
• Technical data: basic server logs may include IP address, browser type, and timestamps for security and reliability.

3. How we use your information

• To fulfil your order and deliver your CV or related revisions.
• To communicate with you about your order, including by email or WhatsApp where applicable.
• To process payments and prevent fraud.
• To improve our service and comply with legal obligations.

4. Legal basis

We process your data to perform our contract with you (providing the service you paid for), for our legitimate interests in operating and improving the business, and where required to comply with law.

5. Sharing and processors

We share data only as needed with payment providers (such as PayHere) and infrastructure or communication providers that help us run the service. We do not sell your personal information.

6. Retention

We keep order and contact information for as long as needed to provide the service, handle support and disputes, and meet legal, tax, or accounting requirements. You may request deletion where applicable law allows.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Contact us at admin@luminavid.com to make a request.

8. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure.

9. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the service after changes means you accept the updated policy where permitted by law.